Customer Support • Remote
Customer Support Lead
Build and lead our customer support operations
About the Role
As the Customer Support Lead at Politirate, you'll be responsible for managing user inquiries, troubleshooting issues, and building scalable support processes. You'll ensure an excellent user experience through responsive and helpful support while establishing best practices for our growing support team.
Key Responsibilities
- Manage and resolve user support inquiries
- Develop and maintain support documentation
- Create scalable support processes and workflows
- Track and analyze support metrics
- Identify and report common user issues
- Train and mentor support team members
Qualifications
- 3+ years of customer support experience
- Experience leading support teams
- Strong problem-solving abilities
- Excellent written and verbal communication
- Experience with support tools and ticketing systems
- Knowledge of support metrics and KPIs
Benefits & Perks
- Competitive salary and equity package
- Health, dental, and vision insurance
- Flexible PTO policy
- Remote work
- Professional development budget
- Latest support and productivity tools
- Opportunity to make a real impact on democracy
Politirate is committed to hiring the best talent based on merit. We prioritize employment opportunities for American citizens. Our hiring practices are focused on skill, ability, and potential contribution to our company, without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.